Careers

Are you the kind of employee who sets yourself apart from the crowd right away? Are you a leader rather than a follower? Do you have an entrepreneurial spirit? Are you willing to go above and beyond for the sake of a customer's satisfaction? We're looking to fill our open positions with the best of the best - AND someone who fits in with our fun, yet quirky group of intelligent people!

Description

NOC technicians are responsible for monitoring FRII and customer systems and networks in real time and diagnosing minor and major errors 24/7/365. This position provides quality customer service and support for FRII's dedicated customers and are a technical escalation point for FRII's Customer Support team.

Requirements:

• Strong understanding of multiple Operating Systems, GUI and Command line interfaces
• Basic understanding of telco technology
• Exceptional customer service skills
• Excellent troubleshooting/problem solving skills
• Basic networking understanding
• Understanding of the Internet and its technologies
• High level of professionalism

Responsibilities:

• Real-time monitoring of FRII and customer systems, networks and services
• Manage mail abuse issues
• Troubleshoot network problems with Vendor/Providers in emergency situations
• Maintain/update data for network/system monitoring and response
• Provide dedicated customers with telephone technical support

Experience in the following are a plus:

• VoIP
• DSL, Dialup, Wireless networks, ISDN
• LANs, IP routing, VLANS
• POP, IMAP, DNS, SMTP, Apache

Salary range: 26k-30k DOE.
To apply email your resume to:
jobs@frii.com

More about FRII as an employer:
In today's market and in our region, there are a multitude of prospective employees available with the technical skills necessary to work for FRII. However, we concentrate on employees as individual people and evaluate how well they'll fit within the FRII culture.

Maybe you've heard about the environment at FRII, but over our ten year history, we have created an environment of family and loyalty among our staff. We work hard but have a lot of fun at FRII and continually offer some extraordinary perks to the people who work so hard for us. You'll find out what those are when you join our team!

FRII values growth and education, so we also support continuing education by subsidizing employees' ongoing learning related to their job. Because we treat our employees so well, turnover is extremely low. Recruiting has always come easily for us: #1 method has been word-of-mouth from employees as well as our good reputation in the community.