Contact Support

Front Range Internet has support technicians available Monday through Friday 7am to 10pm and Saturday and Sunday from 9am to 6pm, excluding major holidays. They can help you set up your connection to the Internet, troubleshoot problems related to your Internet service and answer basic billing questions. Front Range Internet has an annual Christmas party that all staff attend. Support technicians are not available during this time. Please read the FRII Newsletter to learn the date of the Christmas party each year. (You can find the FRII Newsletter here.)

Our Network Operation Center (NOC) technicians are available 24 hours a day, 365 days a year, to any emergency.

Business hours are 8:00 to 5:00, Monday through Friday. Business offices are closed on New Year's Day, Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. After business hours, work done for a customer on the customer's service beyond standard troubleshooting will be billed at the rate of $180/hour with a minimum 1 hour charge. After the minimum 1 hour charge the customer will be billed in 1/2 hour increments.